Comments on: Clueless Stew Hansen’s Dodge http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/ Thu, 17 Nov 2011 22:20:51 +0000 hourly 1 http://wordpress.org/?v=3.1.1-alpha-17490 By: Auto Exporting http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-4366 Auto Exporting Thu, 17 Nov 2011 22:20:51 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-4366 <strong>Auto Exporting...</strong> [...]Kevin Minnis » Blog Archive » Clueless Stew Hansen’s Dodge[...]... Auto Exporting…

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]]> By: http://mumudvb.braice.net/mumudvbwiki/index.php/User:Glossyritual75 http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-4365 http://mumudvb.braice.net/mumudvbwiki/index.php/User:Glossyritual75 Wed, 28 Sep 2011 05:12:43 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-4365 <strong>Related information...</strong> Here's some more information about the issue... Related information…

Here’s some more information about the issue…

]]> By: Tortured as well… http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-4306 Tortured as well… Tue, 05 Oct 2010 22:10:18 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-4306 Isn’t it amazing that the place stays in business? I mean with all of you so upset with Stew Hansen’s, they must really do a poor job over all...Although I have been there and witnessed the 120 to 150 customers day after day come in and out for service, coming back every quarter and getting their routine maintenance and repairs, even after they are way out of warranty. I know that this is because that there is an underlying theme that you people (not referring to a particular race or religion, but more of a group of people with something in common) are not picking up on. The tenth of a percent of people that felt like they are not treated well are probably right. It is because Stew Hansen’s saves their time and focus on the real customers, the normal tolerant citizens of the community that do repeat business and bring their friends and families in to buy and service cars. We (also not a race or religion mind you) leave there feeling as though we are doing business with friends who really care how and who we are and have multiple times gone to bat with the warranty to get things covered even after warranty was gone, or even helped cover costs by working with us. If you did not get the warm and fuzzy you were looking for, I would imagine that the rest of you life unfortunately follows suit as well. Good luck in finding the perfect experience, and please don’t feel bad if we don’t miss you in the waiting room when we are visiting our dealer, from the way you hold your mouth, we didn’t want to hear you bitch anyway… Isn’t it amazing that the place stays in business? I mean with all of you so upset with Stew Hansen’s, they must really do a poor job over all…Although I have been there and witnessed the 120 to 150 customers day after day come in and out for service, coming back every quarter and getting their routine maintenance and repairs, even after they are way out of warranty. I know that this is because that there is an underlying theme that you people (not referring to a particular race or religion, but more of a group of people with something in common) are not picking up on. The tenth of a percent of people that felt like they are not treated well are probably right. It is because Stew Hansen’s saves their time and focus on the real customers, the normal tolerant citizens of the community that do repeat business and bring their friends and families in to buy and service cars. We (also not a race or religion mind you) leave there feeling as though we are doing business with friends who really care how and who we are and have multiple times gone to bat with the warranty to get things covered even after warranty was gone, or even helped cover costs by working with us. If you did not get the warm and fuzzy you were looking for, I would imagine that the rest of you life unfortunately follows suit as well. Good luck in finding the perfect experience, and please don’t feel bad if we don’t miss you in the waiting room when we are visiting our dealer, from the way you hold your mouth, we didn’t want to hear you bitch anyway…

]]> By: Brian http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-4297 Brian Wed, 17 Feb 2010 15:23:20 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-4297 No, Stew Hansen's has not changed. Here's my story... In July of 2008 I purchased a 2004 PT Cruiser and traded a 1997 Jeep. From a sales buying perspective, everything was great. The salesman (still employee there as of this writing) was great. Even the finance guy wasn’t that bad to work with. We got an amazing deal on the PT Cruiser and they gave us fair value for the trade. We wrote in they had to fix the air flow direction knob as condition of sale. I was quite happy overall. Then, the fun started… Two weeks after buying the car, the lights around the speedometer went out. By chance, the sales guy followed up that day to see how we liked the car. We told them the lights went out on the speedometer, but he didn’t car. “Call service, that’s not part of your warranty”. I called service and they wanted over $700 to replace the bulbs. I went to AutoZone and purchased the bulbs and a Chilton’s book for $30. Add 1 hour of my time and the speedometer worked like a champ. I’m all for mark-up, but $670!? Strike One. Six months later, the air flow know doesn’t work again. Service wants $1,000 to fix it. I explained they had fixed it once and it didn’t even last 6 months. I’m not saying warranty everything for the life of the car, but a $1,000 repair (I saw the “bill” the first time when they fixed it as part of my deal) should last more than 6 months. I explained this to the service manager who agreed! Great, we’re getting somewhere. After a week, he didn’t call me back. After another week of me calling him everyday, I finally talked to him. He said “there’s no more good will dollars on that car, there’s nothing I can do”. In other words, I got too good of a deal on the car so they aren’t going to stand behind their work. Nice. Strike Two. This winter has been horrible. My girlfriend hits a snow bank and rips off the front bumper. She calls over there to get the part number for the front bumper cover so we can start shopping price. They tell her “we don’t give out that information over the phone.” What!? Okay, they must be playing jacked up game. So, I drive down there and they still won’t give me the part number. Gave me a price, but no part number. Said it was against company policy. So I speak to a manager. Explain that I bought the car there, serviced my car there (car really hasn’t needed much in the last two years…just that stupid air direction thing for $1,000), and now I’m looking for a part number but the parts guy won’t give it to me. Manager shrugs his shoulders quoting company policy so he can’t give it to me. Strike Three. Oh, and to add insult to injury…if you ever want to go to parts, they close at 5. The front door to the building says 6, their website says 6, but trust me…they close at 5. And, you’re OUT!! I will never step foot on their lot for anything, not a car, not service, not a part. I will be going to Des Moines Chrysler as they gave me my part number. Please tell everyone you know…DON’T GO TO STEW HANSEN FOR ANYTHING!!! Make them accountable for their work and their attitude toward customers. I believe in doing right by the customer, at least what is fair. They won’t work with you on anything. No, Stew Hansen’s has not changed. Here’s my story…

In July of 2008 I purchased a 2004 PT Cruiser and traded a 1997 Jeep. From a sales buying perspective, everything was great. The salesman (still employee there as of this writing) was great. Even the finance guy wasn’t that bad to work with. We got an amazing deal on the PT Cruiser and they gave us fair value for the trade. We wrote in they had to fix the air flow direction knob as condition of sale. I was quite happy overall. Then, the fun started…

Two weeks after buying the car, the lights around the speedometer went out. By chance, the sales guy followed up that day to see how we liked the car. We told them the lights went out on the speedometer, but he didn’t car. “Call service, that’s not part of your warranty”. I called service and they wanted over $700 to replace the bulbs. I went to AutoZone and purchased the bulbs and a Chilton’s book for $30. Add 1 hour of my time and the speedometer worked like a champ. I’m all for mark-up, but $670!? Strike One.

Six months later, the air flow know doesn’t work again. Service wants $1,000 to fix it. I explained they had fixed it once and it didn’t even last 6 months. I’m not saying warranty everything for the life of the car, but a $1,000 repair (I saw the “bill” the first time when they fixed it as part of my deal) should last more than 6 months. I explained this to the service manager who agreed! Great, we’re getting somewhere. After a week, he didn’t call me back. After another week of me calling him everyday, I finally talked to him. He said “there’s no more good will dollars on that car, there’s nothing I can do”. In other words, I got too good of a deal on the car so they aren’t going to stand behind their work. Nice. Strike Two.

This winter has been horrible. My girlfriend hits a snow bank and rips off the front bumper. She calls over there to get the part number for the front bumper cover so we can start shopping price. They tell her “we don’t give out that information over the phone.” What!? Okay, they must be playing jacked up game. So, I drive down there and they still won’t give me the part number. Gave me a price, but no part number. Said it was against company policy. So I speak to a manager. Explain that I bought the car there, serviced my car there (car really hasn’t needed much in the last two years…just that stupid air direction thing for $1,000), and now I’m looking for a part number but the parts guy won’t give it to me. Manager shrugs his shoulders quoting company policy so he can’t give it to me. Strike Three.

Oh, and to add insult to injury…if you ever want to go to parts, they close at 5. The front door to the building says 6, their website says 6, but trust me…they close at 5. And, you’re OUT!!

I will never step foot on their lot for anything, not a car, not service, not a part. I will be going to Des Moines Chrysler as they gave me my part number. Please tell everyone you know…DON’T GO TO STEW HANSEN FOR ANYTHING!!! Make them accountable for their work and their attitude toward customers. I believe in doing right by the customer, at least what is fair. They won’t work with you on anything.

]]> By: heldhostage http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-4291 heldhostage Mon, 10 Aug 2009 08:14:04 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-4291 Think this is bad go down the road to Stivers Ford in Waukee if you really want to be tortured! Think this is bad go down the road to Stivers Ford in Waukee if you really want to be tortured!

]]> By: Kevin http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-4242 Kevin Wed, 17 Dec 2008 04:31:57 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-4242 It may astonish you, Cecil, but I am not a race (you people) and no, I’m afraid I don’t know it all. I was a potential customer as the article stated. I’m glad that you’ve had good experience with them. Times have changed (four years since the original article) and the dealer has gone through a buyout so maybe things are better there now. It may astonish you, Cecil, but I am not a race (you people) and no, I’m afraid I don’t know it all. I was a potential customer as the article stated. I’m glad that you’ve had good experience with them. Times have changed (four years since the original article) and the dealer has gone through a buyout so maybe things are better there now.

]]> By: cecil http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-4240 cecil Wed, 17 Dec 2008 02:34:50 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-4240 bought two trucks at stew hansens been treated great and never had a bit or problems with the trucks or the service down there will go back there again they know what they are doing and how to sell cars and trucks maybe its how you people go in there acting and thinking you know it all bought two trucks at stew hansens been treated great and never had a bit or problems with the trucks or the service down there will go back there again they know what they are doing and how to sell cars and trucks maybe its how you people go in there acting and thinking you know it all

]]> By: Laurie http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-3676 Laurie Thu, 10 Apr 2008 11:59:04 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-3676 I too feel compelled to vent my frustrations with this dealership. The past several months of dealing with Stew Hansen's has been a nightmare! I admit that I am a total customer service & satisfaction snob and this dealership has not provided that service or satisfaction. Based on my experiences, not only is their service work questionable, and in my opinion just plain shoddy, their customer service SUCKS! I have reached the point where I am now driving 2 1/2 hours to a reputable Jeep dealer that I know I can trust to service my vehicle. I would not recommend Stew Hansen to anyone, nor will I ever do business with them again. For anyone looking for a great experience, check out Junge in Center Point! I too feel compelled to vent my frustrations with this dealership. The past several months of dealing with Stew Hansen’s has been a nightmare! I admit that I am a total customer service & satisfaction snob and this dealership has not provided that service or satisfaction. Based on my experiences, not only is their service work questionable, and in my opinion just plain shoddy, their customer service SUCKS! I have reached the point where I am now driving 2 1/2 hours to a reputable Jeep dealer that I know I can trust to service my vehicle. I would not recommend Stew Hansen to anyone, nor will I ever do business with them again. For anyone looking for a great experience, check out Junge in Center Point!

]]> By: Dennis http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-3662 Dennis Thu, 03 Apr 2008 18:16:20 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-3662 Gee I don't think I would share my thoughts factor by making a statement that a "pickup is worth more than a minivan" especially with $3.50 gas. Obviously, the van is worth more to you, if you are shopping for one. Also, in the 10's of vehicles I have bought it is my experience that before I get numbers I have to get my trade-in appraised so the numbers are accurate. Blue book is not the real world it is only a guideline and with pickups so gas sensitive they are losing value by the second. I know this because I'm a victim of thinking I was stealing a truck only to find out I'm $2000 negative today and I bought it 5 weeks ago. As I had it explained that books, black, blue, kelly, NADA,etc are at least 4 weeks behind usually 6 weeks in values. This helps you especially with a truck that is getting worth less each day. I just read where pickups were off over 30% since the 1st of the year. And last but not least, if this dealership is on a street with heavy volume of traffic it is probably a good policy of the dealership's to allow the salesman to drive first. It is probably an insurance mandated process. I wish my salesman would have driven first when the 04 chevy I was roadtesting stalled when i pulled out into traffic to begin my test drive. Anyway, I don't sell cars nor do I want to. If you pay attention to any news about the automobile business you will understand that your truck is becoming worth less each moment. It has probably lost value since I began this note due to the gas prices. I haven't been able to have the warm and fuzzy's with every salesman I've dealt with either but i figure 25% of america hate their own children so I'm not going to get along with all. Anyway, hang in there and try to find a good deal. I learned a long time ago that if I can afford it and I like it...it is a good deal. Gee I don’t think I would share my thoughts factor by making a statement that a “pickup is worth more than a minivan” especially with $3.50 gas. Obviously, the van is worth more to you, if you are shopping for one.
Also, in the 10′s of vehicles I have bought it is my experience that before I get numbers I have to get my trade-in appraised so the numbers are accurate. Blue book is not the real world it is only a guideline and with pickups so gas sensitive they are losing value by the second. I know this because I’m a victim of thinking I was stealing a truck only to find out I’m $2000 negative today and I bought it 5 weeks ago. As I had it explained that books, black, blue, kelly, NADA,etc are at least 4 weeks behind usually 6 weeks in values. This helps you especially with a truck that is getting worth less each day. I just read where pickups were off over 30% since the 1st of the year.
And last but not least, if this dealership is on a street with heavy volume of traffic it is probably a good policy of the dealership’s to allow the salesman to drive first. It is probably an insurance mandated process. I wish my salesman would have driven first when the 04 chevy I was roadtesting stalled when i pulled out into traffic to begin my test drive.
Anyway, I don’t sell cars nor do I want to. If you pay attention to any news about the automobile business you will understand that your truck is becoming worth less each moment. It has probably lost value since I began this note due to the gas prices. I haven’t been able to have the warm and fuzzy’s with every salesman I’ve dealt with either but i figure 25% of america hate their own children so I’m not going to get along with all.
Anyway, hang in there and try to find a good deal. I learned a long time ago that if I can afford it and I like it…it is a good deal.

]]> By: Sandy http://www.kevinminnis.com/2004/08/06/clueless-stew-hansens-dodge/comment-page-1/#comment-3244 Sandy Tue, 08 Jan 2008 01:01:29 +0000 http://www.kevinminnis.com/2005/04/04/clueless-stew-hansens-dodge/#comment-3244 January 7, 2008 I had an experience with a sales rep named Randy. He has only been with Stew Hansen;s since September, and you could sure tell it. Before even discussing number and seeing if we would come to an agreement, he started filling out all the information for financing. Didn't ask how much of the balance we were going to finance. We were in the market, and still are, for a 2008 Jeep Patroit. We wouldn't knock anything off the sticker price, and was giving me less than the Kelly Blue book. We walked out and will probably go out of town. January 7, 2008

I had an experience with a sales rep named Randy. He has only been with Stew Hansen;s since September, and you could sure tell it. Before even discussing number and seeing if we would come to an agreement, he started filling out all the information for financing. Didn’t ask how much of the balance we were going to finance. We were in the market, and still are, for a 2008 Jeep Patroit. We wouldn’t knock anything off the sticker price, and was giving me less than the Kelly Blue book. We walked out and will probably go out of town.

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